Info & FAQ

Info & FAQ

HOW CAN I POST AN ORDER FOR A SUBSCRIPTION?

Posting the orders through this site is the easiest, fastest, and safest way. Take your time while browsing through our complete magazine catalogue to find the one that suits you best or the one you wish to purchase as a gift. Once you have done, simply fill in the form with the requested information.

HOW LONG DOES IT TAKE TO ACTIVATE A PRINT SUBSCRIPTION? AND WHEN WILL MY FIRST ISSUE ARRIVE?

The requested subscription will be registered immediately after you fill in the registration form and confirm the inserted data. Normally the first issue will be delivered to your address or, if the subscription is a gift to the one of the recipient, approximately within 5 to 6 weeks (if it is a weekly publication) or within 8 to 9 weeks (if it is a monthly publication).

WHAT ARE THE DELIVERY TIMES OF A MAGAZINE?

Delivery times may vary depending on the delivery Country and on the shipping method choice.

HOW CAN I LOG IN MY SUBSCRIPTION AREA OF THE SITE?

Through your username and password. In case you do not remember your login credentials, click here to retrieve them, and follow the instructions.
ONLY FOR YOUR FIRST ACCESS: to create your username and password you will need your subscription code and province. For your safety, you will be asked to associate to your subscription code, a username and password. From that moment on, the username and password will be your only credentials to access the subscription area and the digital edition of your magazine.

To access with your subscription code and province:

a. enter your subscription code in the appropriate box, which can be found above address strip applied on all the magazines and mentioned in the subscription registration confirmation email;

b. enter the abbreviation of your province in the appropriate box (for example: MI for Milan);

c. in the space below the box that represents numbers, enter the numbers displayed. If the numbers are not correctly read, it is possible to request a new control code by clicking on the word “Request a new control code”.

d. press LOGIN.

Once the subscription code, province and control code have been entered, you will land on a page that allows you the choice of your username and password (to be confirmed). You will need to provide a valid e-mail address.

Username and password must have the following characteristics:

username: the username must be at least 6 characters long. Only alphanumeric characters and the special characters such as .-_ are allowed.

password: the password must be at least 8 characters long and comply with at least three of the following requirements: at least one capital letter, at least one lower case letter, at least one number, at least one special character.

Once all the data have been entered, click on the “Create login data” button. You will then receive at the email address provided a confirmation link: by clicking on this link you will complete your registration account and will be able to enter your Subscription Area with your username and password. Access with subscription code and province will no longer be possible.

IF AFTER ENTERING USERNAME AND PASSWORD APPEARS THE ERROR MESSAGE: “INVALID USERNAME AND / OR PASSWORD”. WHAT DOES IT MEAN?

The login credentials entered are incorrect: to recover the correct ones, please follow the username and password recovery procedure, by clicking here.

I HAVE ENTERED A SUBSCRIPTION CODE AND PROVINCE, BUT THE FOLLOWING ERROR MESSAGE APPEARS: “THE CONTROL CODE INSERTED IS WRONG. REQUEST A NEW CODE AND TRY AGAIN.” WHAT SHOULD I DO?

The number entered in the space below the image with the numbers (captcha control code) is incorrect or has not been entered. In case of access with subscription code and province, it is always necessary to enter the numerical control code.

I HAVE ENTERED THE SUBSCRIPTION CODE AND PROVINCE, BUT THE ERROR MESSAGE “SUBSCRIPTION CODE ALREADY ASSOCIATED WITH A USERNAME ” STILL APPEARS. WHAT DOES IT MEAN?

A username has already been assigned at your subscription code. If you do not remember it, click here to retrieve your username and password.

HOW DOES AUTOMATIC RENEWAL SUBSCRIPTION WORK?

By selecting this option, your subscription will be renewed automatically for the same period and at the same price, with a credit card charge.
You can see the expiration date of your subscription, in your subscription area on this site. The automatic renewal can be deactivated at any time by always accessing your subscription area or contacting our Customer Service.
You will receive a reminder email when your subscription is about to expire.
THE ADVANTAGES OF AUTOMATIC RENEWAL are:

  • Save time: no more complications and deadlines to remember, so you don’t miss a single issue of your magazine
  • Price Locked
  • Freedom of management: you can cancel the automatic renewal service at any time

Choose the magazine to give as a gift and click on the “GIVE AS A GIFT” button. In the subscription form you must indicate, in addition to your data, also the data of the person to whom you want to send the magazine. Any payment slip will be sent to your address. By selecting “I SUBSCRIBE” in the membership form, you are indicating a subscription that you pay and receive at the address you want. If you choose the “GIVE AS A GIFT” option, you will indicate that you are paying the subscription, but you want the magazines to be sent to someone else as a gift.
In this case, as soon as you make the purchase by indicating the recipient’s email, you can send him a personalized email to announce your gift, on the date you have chosen: the subscription will be activated from that date onwards. Within the first copy, the beneficiary will also receive a paper communication that will remind them of your gift.

WHEN DOES MY SUBSCRIPTION EXPIRE?

The expiry date is reported on the label that you may find on each issue. As shown in the image below, the remaining copies (copies still to be received) and the expiry date of the subscription are referred above the address.

You can check the expiry date of your subscription, both print and digital app, at any time directly on our site by logging in with the username and password to the subscriber’s area.

I HAVE A PRINT SUBSCRIPTION: HOW CAN I ACCESS THE DIGITAL EDITION?

The digital version is now included with the print subscription, which allows you to browse your favorite magazine on smartphones and tablets, through its app (Android or iOS), or on PC and Mac via web browser.

You can access the digital version with username and password created during the purchase phase; if you do not have access credentials, you can set them starting from your customer code and province by clicking here. Find more details on creating a username and password on the section “HOW CAN I LOG IN MY SUBSCRIPTION AREA OF THE SITE?” of this guide.

IMPORTANT: The digital browsing on hearst.chalco.net and the “HMI Edicola Italia” app are about to be completely disabled, so the credentials you used to access these services are no longer valid. We have created new apps so we remind you that the credentials you used to access previous versions of the app are no longer valid.

WHAT CAN I DO IF I DID NOT RECEIVE AN ISSUE OF THE MAGAZINE I SUBSCRIBED TO?

If, for a delivery mistake you may miss an issue of your magazine, please contact us by mail (abbonamenti@hearst.it) or on the phone (+39 0286896172), and we will send you a replacement copy or, at your choice, extend your subscription by one issue.

WHAT SHALL I DO IF I CHANGE MY ADDRESS?

The address change can also take place only for a certain period (for example only for the summer period) and you just need to inform us at least 30 days before. The magazine will be sent to the new address without any extra charge.
Please note the address change by contacting us via mail (abbonamenti@hearst.it) or on the phone (+39 0286896172).
If you prefer, you can also directly change your address in your Subscription Area. You will not see the changes immediately, because the new personal data will be taken over by our systems and will be active within a period ranging from a few hours to a maximum of 2 working days. Any subscription purchased in the meantime will be delivered at your new address.

HOW TO PURCHASE AND ACTIVATE A DIGITAL SUBSCRIPTIO?

Purchase a digital subscription to the magazine of your choice through this site and follow these simple steps:

  • choose the magazine you like;
  • during the purchase process, in order to complete the order, you will be asked to enter your login credentials to the site:
    • if you are already registered, enter your username and password and finalize the order;
    • if you are not registered, you will need to choose a username and password before proceeding to confirm the order;
  • once the purchase is complete, wait for the confirmation page;
  • almost at the same time you will receive an email with instructions to be able to read your magazine on smartphones and tablets, via the app, or if you prefer from a PC / Mac through the web browser.

In case of difficulty in accessing the digital version, you can contact our Customer Service:

NB. Subscriptions can also be purchased directly in the app through the appropriate app stores (Apple iTunes, Google Play, depending on the operating system of your device). For this type of direct purchase in the app:

  • App registration is not mandatory. By registering with the application, you can use the subscriptions purchased on multiple devices, tablets and smartphones (both Apple and Android), up to a maximum of 5: just LOGIN to the App always with the same credentials (username and password) with which you are registered with the application itself. Furthermore, registration allows us to offer a better service also in terms of technical assistance.

IMPORTANT: We have created new apps so we remind you that the credentials you used to access previous versions of the app are no longer valid.

HOW LONG DO I HAVE TO WAIT UNTIL I CAN READ MY DIGITAL MAGAZINE ON THE APP?

If you purchase a digital subscription on this site, your subscription can be browsed immediately after purchase. Download the App of the chosen magazine on your device, log in and read your magazine wherever and whenever you want.

ON WHICH DEVICES CAN I USE THE DIGITAL APP SUBSCRIPTION?

All our digital editions are available on the App for mobile devices: Apple (iPad and iPhone) on the App Store and Android (tablets and smartphones) on Google Play / Play Store. Apps compatible with latest generation Apple and Android devices. You can take advantage of your APP digital subscription on multiple devices, both Apple and Android (up to a maximum of 5): just log in with the same access credentials (username and password) with which the subscription was purchased.

HOW CAN I RENEW MY SUBSCRIPTION?

Visit the section Renewal.

HOW DO I CANCEL MY SUBSCRIPTION?

To cancel your subscription at any time, please contact us by mail (abbonamenti@hearst.it) or by phone (+39 0286896172). Your subscription will be cancelled immediately, and you will receive a full refund on any unsent copies.

IF I DECIDE TO CANCEL A SUBSCRIPTION, HOW DO I GET THE REFUND?

You will get your refund by credit transfer after approximately 60 days.

I TOOK OUT A SUBSCRPTION BUT THEN SOMEONE VERY DEAR TO ME HAS GIVEN THE SAME SUBSCRIPTION AS A GIFT. WHAT CAN I DO?

You can choose to extend the ongoing subscription for another year, or you can subscribe to a different magazine. In the latter case it is possible that the number of issues will be different, due to a difference in the subscription prices.

IF I AM LIVING IN ITALY OR I WANT TO GIVE A SUBSCRIPTION AS A GIFT TO SOMEONE WHO LIVES IN ITALY, WHAT SHALL I DO?

Please, visit our ITALIAN VERSION HOMEPAGE where you will be able to take out a subscription for Italy.

HOW MUCH DOES A SUBSCRIPTION COST?

The cost of the subscriptions varies according to cover price of the magazine, requested subscription term, kind of subscription, shipment, and country to which the issues shall be delivered. You will find all our offers on our home page and product pages, surely also the one you are looking for.

HOW CAN I PAY FOR THE SUBSCRIPTION?

You can pay your PRINT subscription with:

  • With PayPal, by connecting to your account, without entering the financial information with each purchase, nor sharing personal data with the seller.
  • With Credit card: we accept credit cards (also prepaid ones) belonging to the Visa, Mastercard and American Express circuits. The transaction is protected by a security certificate; for the payment you will be transferred to a secure external site, managed by Stripe, for the complete security of your data.
  • By direct online bank transfer via Klarna/SOFORT Banking. Conveniently use your home banking data to pay easily and securely with encrypted data transmission, select the country and the bank where you have an online bank account will perform the transfer
  • With Satispay, by just entering your mobile number connected to your Satispay account that will manage the transaction in a secure, encrypted and anonymous way. No data will be communicated to the Seller.

You can pay your DIGITAL APP subscription online quickly and safely, immediately activating your subscription:

  • With PayPal, by connecting to your account, without entering the financial information with each purchase, nor sharing personal data with the seller.
  • With credit card: we accept credit cards (also prepaid ones) belonging to the Visa, Mastercard and American Express circuits. The transaction is protected by a security certificate; for the payment you will be transferred to a secure external site, managed by Stripe, for the complete security of your data.
  • By direct online bank transfer via Klarna/SOFORT Banking. Conveniently use your home banking data to pay easily and securely with encrypted data transmission, select the country and the bank where you have an online bank account will perform the transfer
  • With Satispay, by just entering your mobile number connected to your Satispay account that will manage the transaction in a secure, encrypted and anonymous way. No data will be communicated to the Seller.

IS PAYMENT WITH KLARNA/SOFORT BANKING SAFE?

• Klarna/SOFORT Banking is a web service that allows payment by bank transfer, through home banking data. The use of Klarna/SOFORT Banking is:
Easy:
– pay comfortably with your usual home banking data;
– without any registration and without having to open virtual accounts (wallet).
Safe:
– no saving of confidential access data to home banking or passwords;
– secure payment form with encrypted data transmission.
Fast:
– pre-filled bank transfer details;
– your order can be processed immediately